Inhouse Retail Consulting
Expert Retail Consulting for Operational Excellence & Performance Optimization
SBI delivers comprehensive in-house retail consulting across Southern Africa, acting as an extension of your team to optimize operations, merchandising, workforce development, supply chain management, digital marketing and even Artificial Intelligence. Our main goal is to optimize and execute. That is why we call our consultants inhouse agents. Our hands-on approach combines our human expertise with data-driven insights to drive real results for retailers of all sizes. It is not about managing from spreadsheets from afar but making sure it gets executed.
The Retail Challenge
Local retailers face numerous challenges, from inventory management and shrinkage control to customer engagement and workforce development. These require specialized knowledge and dedication. While many retailers have the experience to tackle these issues, temporary skills shortages or a lack of focus can hinder their ability to address them effectively. As market demands continue to evolve, staying ahead calls for both expertise and adaptability. Finding those tiny advantages can really make the difference on the ground.
At SBI, we provide expert in-house retail agents, acting as an extension of your team to optimize store operations, merchandising, employee performance, and customer experience. Our approach combines human expertise with data-driven insights, ensuring that retailers not only keep up with industry trends but also excel in their execution. Not your average consulting services, right!
Our Difference
We don't just advise, we execute! Our team integrates directly into your retail operations and we have apointed agents across South Africa, working alongside your own staff to implement practical, high-impact solutions that drive measurable results.
Hands-On Store Support
Our inhouse Agents have a very direct approach to consultation in retail. Unlike traditional consulting or management services, we uniquely combine strategic planning with direct, hands-on implementation across retail locations in Cape Town, Gauteng and other major centers.
Human-Centered Automation
We also assist businesses to gradually employ automated solutions tailored for our clients needs. Blending human expertise with AI-driven insights for smarter retail decision-making. Think of us as your Ai-Employment agency
Decades of Proven Retail Expertise
Decades of experience in South African retail and supermarket industry, we offer unmatched insights and practical know-how. A deep understanding of local markets and challenges enables us to drive results. From small retailers to major chains, we deliver strategies that work effectively within the unique South African landscape.
Training & Development
Empowering retail teams both online and in-store with ad hoc training as well as QCTO-certified skills through our upskilling programs. We Embrace a culture of implementing a well trained and knowledgable worforce and we strive to empower employees in the spirit of the QCTO/Seta principles.
Geographic Coverage
With strategic hubs in Cape Town and Johannesburg (Gauteng), SBI delivers consistent retail consulting services and a wide range of instore support activities. We also provide warehousing solutions and logistical support across South Africa, Lesotho and Swaziland through our established network.
Core Service Offerings
Tailored retail optimization solutions, combining supply chain expertise with operational support. Our services include merchandising, logistics and inventory management , addressing unique challenges. With decades of experience we offer staff training, compliance support, store layout, and omnichannel integration to enhance efficiency and business performance across physical and digital platforms
Learn moreHot demos and instore activations, Strategic category management, merchandising teams, setting up and maintaining of promotional displays - everything you need to enhance customer experience and ensure on-shelf availability. We ensure planned product placement, develop and implement micro layouts and custom planograms based on your store specific information.
Learn moreWe can also empower retailers with data-driven marketing, actionable insights, and digital engagement solutions designed for today’s retail challenges. Our cost-effective approach eliminates the need for heavy investments in complex systems. Through our networks, we equip SMEs with essential tools to grow, adapt, and build stronger connections with their core customers.
Learn moreOur expert-led training programs are crafted and delivered by seasoned retail veterans, including former senior leaders at top South African retailers. Hands-on expertise ensures our programs tackle real-world challenges, boosting staff performance, productivity, and retention while cutting turnover. Services include accredited training, onboarding, leadership development, and skills audits. We blend classroom instruction, on-the-job coaching, and digital tools for impactful learning.
Learn moreOur supply chain expertise addresses Southern Africa's unique retail challenges. We can solve complex distribution across urban and remote areas through our strategic partners, and develop local suppliers. Our approach starts with a supply chain assessment to identify inefficiencies through consultation and data analysis. We then create tailored strategies addressing specific challenges, aligning with business goals and regional dynamics for measurable results.
Learn moreIntegrate physical and digital retail channels for a unified customer experience. We help retailers break down silos between in-store, online, and marketplace operations with cost-effective solutions tailored for South African businesses. Our expertise optimizes inventory, order management, and customer engagement while addressing local challenges like logistics and payment preferences; Overall, we provide all the tools to drive efficiency and build relationships through technology and support.
Learn moreProven Results
0.028%
Reduced shrinkage from 1.8% to less than 0.028% of turnover
+20%
Improved stock turnover ratios by 20% through streamlined procurement
-25%
Reduced employee turnover by 25% with effective training programs
Industry Experience
Our consulting team bring decades of retail expertise across diverse categories including Health & Wellness Products, Food Categories (Dairy, Culinary, Frozen), Consumer Goods, and Specialty Items.
Ready to elevate your retail business in South Africa?
Let's work together to optimize your retail operations and drive long-term success across Cape Town, Johannesburg, and beyond.
Learn more about our Digital & AI-Driven Marketing, supply chain, and employee development services.