SBI

Shopping Assistants

Intelligent automated solutions that enhance the shopping experience with personalized assistance

Personalized Shopping Experience

Our shopping assistant automation solutions use AI to understand customer preferences and provide tailored product recommendations, creating a personalized shopping journey for each customer.

  • •AI-powered product recommendations based on browsing history
  • •Personalized promotions and offers
  • •Seamless cross-channel shopping experience

Omnichannel Support

Deploy shopping assistants across multiple channels to provide consistent support whether customers are shopping online, in-app, or in physical stores.

  • •Web, mobile, and in-store kiosk integration
  • •Consistent experience across all touchpoints
  • •Seamless handoff between digital and human assistance

Key Features

Natural Language Processing

Understand customer queries in natural language to provide accurate and helpful responses.

Visual Search Integration

Allow customers to search for products using images and receive visually similar recommendations.

Inventory Awareness

Provide real-time inventory information and suggest alternatives for out-of-stock items.

Contextual Assistance

Offer help based on customer's current context, such as cart contents or browsing history.

Guided Shopping

Walk customers through complex purchasing decisions with step-by-step guidance.

Post-Purchase Support

Continue to assist customers after purchase with usage tips, complementary products, and support.

Implementation Process

  1. 1.

    Assessment & Strategy

    Evaluate your current customer experience and develop a tailored shopping assistant strategy.

  2. 2.

    Integration Planning

    Design the technical architecture for seamless integration with existing systems.

  3. 3.

    Development & Training

    Build and train the AI models with your product catalog and customer data.

  4. 4.

    Deployment & Testing

    Roll out the solution with comprehensive testing across all channels.

  5. 5.

    Continuous Improvement

    Monitor performance and continuously refine the system based on customer interactions.